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Industry Perspectives

Insights shaping the future of customer experience

Explore practical articles, expert guidance and newsletter content on customer communications, finance automation, mailing and parcel delivery.

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Case Study

IWCO’s enduring success built on a 20-year partnership with Quadient


See how IWCO uses Quadient Inspire Flex to connect client approvals with production workflows and support more than 1.5 billion mail pieces annually.

Blog

What are the top benefits of metering your mail in 2026?


Discover the top benefits of metering your mail in 2026. Learn how a postage meter helps reduce postage costs, improve mailing workflows, ensure USPS rate compliance, and strengthen cost control for your business.

Blog

Discover the top mail automation trends for 2026, including hybrid delivery, cloud workflows, compliance, and cost optimization. Learn best practices to improve accuracy, reduce costs, and deliver reliable customer communications.

Blog

How much can I save with a postage meter?


A postage meter can save 4–6¢ per First-Class letter while reducing labor, errors, and post office trips. See real savings examples by mail volume.

Blog

Should I Stay, or Should I Go? Guidance for Those at a Crossroads with their Legacy CCM


If you're feeling at a crossroads with your legacy CCM vendor, this blog provides helpful guidance to steer you in the right direction.

Article

Quadient Collaborates with Lush Cosmetics to Transform Accounts Payable Operations with its AP Automation Software


Quadient and Lush UK are partnering to modernise accounts payable through automation. Using Quadient AP integrated with Xero, Lush now processes more than 4,000 invoices per month with faster approvals, stronger controls, and improved efficiency.

Blog

Explore the top accounts receivable trends for 2026, including AI, predictive analytics, and automation. Learn how finance teams are improving cash flow and reducing risk.

Blog

SSOW Orlando 2026: Why AR Automation Is Becoming the New Center of Gravity for Cash Flow


AR automation emerged as a central theme at SSOW Orlando 2026, as finance leaders highlighted the critical link between cash flow, customer experience, and operational efficiency. It was made clear that the future of AR is intentional, insight‑driven, and essential for building resilient, end‑to‑end customer‑to‑cash operations.

Webinar

Getting More Value from Sage: Where Finance Processes Break (and How to Fix Them)


Optimize Sage AP workflows. Learn how to eliminate manual tasks, improve visibility, and accelerate finance processes in this on‑demand webinar.

Article

Quadient Announces Strategic Partnership with KDT to Advance Customer Communications and Document Automation Across Middle East


The collaboration between Quadient and KDT aims to transform how organizations across the Middle East manage the full lifecycle of their customer communications and document processes through the powerful combination of Quadient Inspire and KDT’s deep local expertise.