Industry Perspectives

FCI

FCI stimulates organizations to restructure their information-intensive business communications while reducing manual processes and minimizing operational overheads. We reinforce consumer facing businesses by blending digital initiatives with their existing communication processes to alleviate their customer experience. FCI has grown from its beginning to become a global Customer Communication Management Solution and Service Provider.

Signal Agency Limited

Signal is a technology and services company working with leading brands in the regulated and social sectors. We provide the insight, design and technology expertise our clients need to transform the management of their communications. Signal brings a unique combination of CX planning, implementation support and managed communications processing to financial services and other regulated markets. Helping our clients manage the enterprise transition from legacy communications management (CCM), to centralised customer experience management (CXM).

Multichannel Communications: How it Works

Discover why businesses must adopt multi-channel strategies to cater to evolving customer demands as digital takes over.

Breaking News: Canada Post New Lettermail Rates Effective Today

Learn about Canada Post's proposed postage rate increase effective May 6, 2024. Discover the reasons behind the hike, support options available, and implications for other postal products in this concise update.

Purolator's Rate Change 2025-2026: What is changing?

In 2025, Purolator, a major Canadian courier and logistics company, is implementing rate changes that will impact both businesses and consumers.

Print and Mail Outsourcing 101

In this article, we take a closer look at what mail outsourcing fully entails, its benefits, and what you should consider when choosing an outsourced mail provider.

E-invoice regulations – global benefits and implications

This article covers the benefits & implications global mandates on e-invoice regulations will have on businesses around the world.

AI governance in finance: securing innovation while managing risk

Now available on demand, in this executive webinar, we explore why the biggest AI risks in finance come from gaps in workflow governance, and how to safely scale AI across critical processes like accounts payable.

How to manage USPS postage rate changes

Learn how to prepare for USPS postage rate changes, assess the impact on mailing costs, update postage systems, and manage higher postage rates.

How Much Change Does Your AR Environment Actually Need?

Discover the criteria for deciding on the best path for optimizing your accounts receivable